We aim to ensure every product delivered meets your expectations. Here's how we handle returns and refunds:

1. Return Window

Perishable items (like vegetables, dairy, meat) must be reported within 1 hour of delivery for any issue (damage, spoilage, wrong item).

2. Replacement Policy

We offer instant replacements for fresh produce and critical items. Replacement is subject to stock availability.

3. Refunds

Refunds are issued to your wallet or bank account within 1 business day upon approval. You may also choose credit adjustment in your next order.

4. Non-Returnable Items

We do not accept returns on items that are:

  • Used or partially consumed
  • Reported after the return window
  • Marked “Non-returnable” at checkout

5. How to Initiate

Contact us via WhatsApp or phone at +977 9765002620 immediately after delivery with photos if possible.